ux和ui

重點 (Top highlight)

As designers, whether it be UI, UX, or Product Design, we tend to direct our focus and energy on developing and mastering tangible skills.

作為設計師，無論是UI，UX還是產品設計，我們都將重點和精力放在開發和掌握有形技能上。

When our self-review asks, “How have you improved in the past 6 months?” we point to our increased understanding of user testing, or how consistent we’ve been with the daily UI challenge.

當我們進行自我審查時，“您在過去六個月中的情況如何改善？” 我們指出我們對用戶測試的了解日益加深，或者說我們與日常UI挑戰之間的一致性如何。

Rarely though, do we spend the time to hone our soft skills.

但是，我們很少花時間來磨練我們的軟技能。

I’m certainly guilty of this as well and am party writing this piece as a reminder to myself to spend less time pushing pixels, and more developing the personal skills that are equally as important.

我當然也對此感到內and，并在聚會上寫這篇文章，以提醒自己減少花費在像素上的時間，而更多地開發同樣重要的個人技能。

This list was adapted in part from a lesson on learnux.io, I hope you enjoy it.

此列表部分改編自learningux.io上的一堂課，希望您喜歡它。

1.反饋 (1. Feedback)

Giving constructive feedback, and responding to less-than-constructive feedback is a critical skill that can be uncomfortable for many new designers.

提供建設性的反饋并響應建設性的反饋是一項至關重要的技能，對于許多新設計師而言，這可能是不舒服的。

Lack of awareness of basic feedback skills leads to clients providing vague and worthless feedback like “can you make it pop?”

缺乏對基本反饋技能的意識導致客戶提供模糊和毫無價值的反饋，例如“您能否流行它？”

To provide effective feedback, we need to be clear and specific. “The imagery used on our careers page doesn’t represent our culture well. Let’s show a playful and relaxed vibe to connect better with the candidates we hope to attract” is more useful feedback than “make it pop.”

為了提供有效的反饋，我們需要明確明確。 “我們的職業頁面上使用的圖像不能很好地代表我們的文化。 讓我們展示一種輕松有趣的氛圍，以更好地與我們希望吸引的候選人建立聯系，比“使其流行”更有用。

When it comes to receiving feedback, it’s important to define exactly what we want feedback on. We should also be open-minded to the feedback we receive and continually ask to clarify or elaborate on vague input.

在接收反饋時，準確定義我們想要反饋的內容很重要。 我們還應該對收到的反饋意見持開放態度，并不斷要求澄清或詳細闡述模糊的意見。

2.積極聆聽 (2. Active Listening)

Active listening is focusing on the other person and not thinking about the thoughts, opinions, or ideas that pop into our head.

主動傾聽只專注于其他人，而沒有考慮突然涌入我們腦海的想法，觀點或想法。

This skill is effective when interviewing customers, speaking with colleagues, or gathering insights about a business problem from our client.

在采訪客戶，與同事交談或從客戶那里收集有關業務問題的見解時，此技能非常有效。

Active listening won’t just benefit our design career — it will help us in friendships, interviews, intimate relationships, or anything that involves communicating with people.

積極傾聽不僅會有益于我們的設計事業，還將幫助我們建立友誼，進行訪談，建立親密關系或進行與人溝通的任何事情。

This Forbes article, 10 steps to Effective Listening, is a great read for anyone hoping to improve active listening skills. These are my favorite tips from the article:

這本《福布斯》文章， 有效聆聽的10個步驟 ，對于希望提高主動聆聽技巧的任何人來說都是一本好書。 這些是本文中我最喜歡的提示：

Face the speaker and maintain eye contact

面對揚聲器并保持目光接觸

Listen to the words and try to picture what the speaker is saying

聽這些單詞并試著想象說話者在說什么

Don’t interrupt and don’t impose your “solutions”

不要打擾，不要強加你的“解決方案”

Wait for the speaker to pause to ask clarifying questions

等待演講者暫停問清楚的問題

Ask questions only to ensure understanding

提出問題只是為了確保理解

Give the speaker regular feedback (verbal or non-verbal)

向演講者定期反饋(語言或非語言)

3.思想開放 (3. Open-Mindedness)

UI & UX design is all about creativity, and finding new and innovative solutions to existing problems.

UI和UX設計全都與創造力有關，并為現有問題尋找新的創新解決方案。

By keeping an open mind, we can be receptive to potential solutions and alternative methods of addressing problems.

通過保持開放的態度，我們可以接受潛在的解決方案和解決問題的替代方法。

At first glance, not all ideas seem viable or worth investing in, but as designers, our job is to explore all potential solutions to solving user problems.

乍一看，并非所有想法都可行或值得投資，但是作為設計師，我們的工作是探索所有解決用戶問題的潛在解決方案。

If Garrett Camp and Travis Kalanick didn’t have an open mind when they saw the frustrations with the taxi industry, then they never would’ve founded Uber. To many, the idea of people hailing rides in a stranger’s cars seemed to be an improbable success — but having an open mind allowed them to see their solution through.

如果加勒特·坎普(Garrett Camp)和特拉維斯·卡蘭尼克(Travis Kalanick)在看到出租車行業的挫敗感時沒有開放的心態，那么他們永遠也不會創立Uber。 對許多人而言，人們在陌生人的汽車上乘車歡呼的想法似乎是不可能的成功-但胸懷開闊的胸懷使他們得以徹底解決。

4.移情 (4. Empathy)

Empathy is a buzzword that gets thrown around a lot in the digital design space, but in simple terms, it means putting ourselves in the user’s shoes.

移情是一個流行語，在數字設計領域中經常出現，但簡單來說，這意味著讓自己陷入用戶的負擔中。

As mentioned previously, active listening is a great tool for developing empathy. If we can fully understand someone’s struggle, then we can put ourselves in the place of that person and feel what they are feeling.

如前所述，主動聆聽是發展同理心的好工具。 如果我們能夠完全理解某人的掙扎，那么我們可以將自己置于那個人的位置，并感受他們的感受。

We can also develop empathy by being a good observer. If we observe people making the same mistakes or encountering the same problems, then we can develop solutions to solve them in our products.

通過成為一個好的觀察者，我們也可以發展同理心。 如果我們發現人們犯相同的錯誤或遇到相同的問題，那么我們可以開發解決方案以在產品中解決它們。

It’s important to note that we don’t physically need to be in person with someone to do this. By using heatmaps, analytics, surveys, user testing, and so on, we can observe patterns and gather insights about our users.

重要的是要注意，我們實際上不需要親自與某人見面。 通過使用熱圖，分析，調查，用戶測試等，我們可以觀察模式并收集有關用戶的見解。

If customers are continually calling our help desk asking how to add a new user, then we can understand their frustration and address it through design.

如果客戶不斷致電我們的服務臺，詢問如何添加新用戶，那么我們可以了解他們的煩惱并通過設計解決。

By being humble, asking questions, and observing those interacting with our products, we can develop empathy for our users and create solutions for their obstacles.

通過保持謙虛，提出問題并觀察與我們產品互動的方式，我們可以為用戶發展同理心，并為他們的障礙創建解決方案。

5.每個通信都是一個UX項目 (5. Every Communication is a UX project)

When we send an email, message, text, or snail mail to a colleague, client, or customer, it’s a good skill to communicate in a way that requires less work from the person on the other end of that message.

當我們向同事，客戶或客戶發送電子郵件，消息，文本或蝸牛郵件時，這是一種很好的溝通技巧，它需要消息另一端的人減少工作量。

Making every piece of communication a seamless experience for the people that we work with will make working with us more enjoyable and improve our credibility as a UX designer.

為與我們一起工作的人們提供無縫的交流體驗將使與我們的合作更加愉快，并提高我們作為UX設計師的信譽。

Instead of sending messages that require the other person to do the work like “I’m sure there’s a product out there that we can use” we should make it easier for them and say something like, “I did some research and found product x, y, and z that could solve our hiring issue.”

與其發送要求其他人完成諸如“我確定有一種產品可以使用”之類的消息的信息，不如讓他們更輕松地對他們說“我進行了研究并找到了產品x” ，y和z可以解決我們的招聘問題。”

Investing an extra few minutes into our message can make a dramatic difference in the experience others have when working with us.

在信息中多花一些時間可以使他人在與我們合作時所獲得的體驗發生巨大變化。

6.失去自我 (6. Lose the ego)

We love it when people give us praise, that’s human nature. But it’s a good skill to be able to detach ourselves (and our egos) from our design work.

當人們稱贊我們時，我們就是喜歡它，這是人的天性。 但是，能夠將自己(和我們的自負)從設計工作中分離出來是一項很好的技能。

When conducting feedback, it’s more useful to focus on the areas of improvement rather than seeking compliments on what the user liked. Ask people what they would change rather than seeking acknowledgment for things done well.

在進行反饋時，將重點放在改進方面，而不是對用戶的喜好表示稱贊。 問人們將要做出什么改變，而不是對做得好的事情尋求認可。

When given feedback that we don’t agree with, don’t get defensive, but instead ask what they would change or how they envisioned it.

當得到我們不同意的反饋時，不要防御，而要問他們會改變什么或他們如何設想。

The ability to not feel personally insulted by negative comments about our design is not an easy trait to have, but it’s a crucial skill.

不會因對我們的設計發表負面評論而感到不高興，這不是一件容易的事，但這是一項至關重要的技能。

7.介紹 (7. Presenting)

Presenting our designs and solutions is a key part of the job, so it’s useful to be able to do this effectively.

提出我們的設計和解決方案是這項工作的關鍵部分，因此能夠有效地做到這一點非常有用。

Preparing key talking points and presenting in a manner that is understandable to our audience will make them more receptive to our ideas.

準備關鍵的談話要點并以聽眾可以理解的方式進行陳述，這將使他們更容易接受我們的想法。

A great tool for presenting complex or confusing concepts is to use analogies.

呈現復雜或令人困惑的概念的一個很好的工具是使用類比。

For example, saying, “It’s been bouncing around the web like a beach ball at a Nickelback concert” is more playful than saying, “our post is very popular.”

例如，說“它像在Nickelback音樂會上的沙灘舞會一樣在網上蹦蹦跳跳”比說“我們的帖子很受歡迎”更有趣。

We also need to be prepared while presenting to justify our work. When we’ve made drastic changes to a design or have a new idea to share, it’s always useful to have a few bullet points prepared to defend our decisions and explain why we went in the direction we did.

我們還需要在演講時做好準備，以證明我們的工作合理。 當我們對設計進行了大刀闊斧的修改或有新想法要分享時，準備一些要點來捍衛我們的決策并解釋我們為什么朝著正確的方向前進總是很有用的。

8.自學主義 (8. Autodidacticism)

An autodidact is a self-taught person, someone with the will power to be the driver of their success. UI & UX aren’t industries that are dependent on fancy degrees or credentials — success is based on work ethic and consistency.

一個自學成才的人是一個自學成才的人，有意志的人會成為他們成功的動力。 UI和UX并不是依賴花哨的程度或證書的行業—成功取決于職業道德和一致性。

Being an autodidact is an essential skill because everyone in the design space, at some point, encounters problems, jargon, programs, and so on, that they do not understand.

進行自動整理是一項必不可少的技能，因為設計空間中的每個人有時都會遇到他們不理解的問題，行話，程序等。

When this unavoidable challenge arises, we can’t go back to school to learn how it’s done, and we can’t bother our coworkers all the time. By having the skills and willpower to figure things out on our own, we will grow remarkably by our own volition.

當這一不可避免的挑戰出現時，我們不能回到學校學習如何完成任務，也不能一直打擾我們的同事。 通過擁有自己解決問題的能力和意志力，我們將憑借自己的意志顯著增長。

With the internet, there is no excuse for not being able to teach ourselves everything we want to know about UI & UX. Everything we need is right in front of us, but only those with self-discipline will take advantage of it. But I don’t need to tell you that, you’re doing it right now ;).

有了互聯網，就無法為自己提供關于UI和UX的所有知識。 我們需要的一切都擺在我們面前，但是只有那些有自律的人才能利用它。 但是我不需要告訴您，您現在就在做;)。

9.了解業務價值 (9. Understanding Business Value)

A constant struggle we designers face is finding the middle ground between satisfying business needs and user needs.

設計師面臨的不懈努力是在滿足業務需求和用戶需求之間找到中間立場。

A designer that understands how to continually bring value to the business while also advocating for the user is a golden egg for organizations.

一位懂得如何在為用戶帶來價值的同時不斷提倡業務的設計師對組織來說是一個金蛋。

It’s a crucial skill to understand our company’s business model and take the time to evaluate how we can do our part to encourage business growth.

了解公司的業務模式并花時間評估我們如何才能發揮自己的作用來鼓勵業務增長，這是一項至關重要的技能。

Being able to speak to business needs and how we’ve addressed them in our designs is a component that many designers miss. We speak so passionately about the user and our pixel-perfect designs, but we must not neglect to mention our impact on the business.

能夠表達業務需求以及我們如何在設計中滿足需求是許多設計師所缺少的要素。 我們如此熱情地談論用戶和我們完美的像素設計，但我們不能忽略提及我們對業務的影響。

10.適應 (10. Adaptation)

It’s no secret that the digital and physical world is constantly evolving.

數字和物理世界在不斷發展，這已經不是什么秘密了。

It’s vital that designers familiarize themselves with emerging technologies, products, trends, and so on.

設計人員必須熟悉新興技術，產品，趨勢等，這一點至關重要。

Not only do we risk being displaced, but we also risk missing out on opportunities to improve our product’s experience.

我們不僅有遭受流離失所的風險，而且還冒著錯過改善產品體驗的機會的風險。

Being adaptable and having the initiative to educate ourselves about disruptive technologies will put us ahead of the curve and ensure that we still have a job through the inevitable changes our industry will encounter.

適應能力強，主動就破壞性技術進行自我教育將使我們處于領先地位，并確保我們在行業將遇到的不可避免的變化中仍能找到一份工作。

👋 Let’s be friends! Follow me on Twitter and Dribbble and connect with me on LinkedIn. Don’t forget to follow me here on Medium as well for more design-related content.

be 讓我們成為朋友！ 在Twitter和Dribbble上關注我，并在LinkedIn上與我聯系。 別忘了在Medium上關注我，以獲取更多與設計相關的內容。

More articles by me…

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翻譯自: https://uxdesign.cc/10-soft-skills-for-ui-ux-designers-11b948739a34

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