Recently I am working on CRM Interactive Report and I was quite confusing about the difference between these two key figures below:

This report is created based on Reporting Area: ServiceOrder
The technical name for “Gross Value of Service Orders”: /CRMBW/SVO_GV
“Gross Value Header”: /CRMBW/GV_SVOH

From this customizing I know the cache table to display report key figure values for Service Order is: CRMD_DHR_HSRVORD

However in this table there is only one field GROSS_VALUE_H, and how can this single field serve two key figures mentioned in the title of this blog?

Via debugging I have figured out how the key figure values are retrieved from database table and rendered in WebUI.

It consists of two steps:

(1) the guid of orders which fulfills the specified search criteria in WebUI is fetched from CRMD_ORDER_INDEX via reporting framework API CRM_BSP_OIC_1O_SEARCH_FROM_RF.

I write a simple report to simulate the call sent from Reporting UI:

REPORT crm_bw_gross_value_header.PARAMETERS: date TYPE sy-datum OBLIGATORY DEFAULT '20150127'. DATA: lt_table TYPE TABLE OF crmd_dhr_hsrvord.TYPES: BEGIN OF t_oltp_srv_order,n_of_unplan_conf TYPE crmt_number_of_h,predecessor_srv TYPE crmt_boolean,n_of_srv_conf TYPE crmt_number_of_h,n_of_srv_order TYPE crmt_number_of_h,grval_unplan TYPE crmt_gross_value_cum,object_type TYPE swo_objtyp,gross_value_h TYPE crmt_gross_value_cum,grval_srv_order TYPE crmt_gross_value_cum,stat_open TYPE crmt_status_open,changed_at TYPE crmt_changed_at_usr,created_at TYPE crmt_created_at_usr,lc_srv_duration TYPE crmt_bw_lifecycle,lc_srv_dur_unit TYPE crmt_bw_lifecycle_unit,srq_work_dura TYPE timedura,srq_work_unit TYPE timeunitdu,srq_tot_dura TYPE timedura,srq_tot_unit TYPE timeunitdu,srq_work_dura_qu TYPE crmt_srv_duration,srq_work_unit_qu TYPE crmt_srv_duration_uom,srq_tot_dura_qu TYPE crmt_srv_duration,srq_tot_unit_qu TYPE crmt_srv_duration_uom,END OF t_oltp_srv_order.DATA: ls_oltp_srv_order TYPE t_oltp_srv_order,lt_oltp_srv_order TYPE TABLE OF t_oltp_srv_order,lt_single_filter_tab TYPE crmt_name_value_pair_tab,lt_guid_list TYPE crmt_bsp_objectkey_tab,lt_multi_filter_tab TYPE crmt_bsp_search_multi_val_tab,ls_multi_filter LIKE LINE OF lt_multi_filter_tab,ls_filter_item TYPE LINE OF crmt_bsp_range_tab,lt_person TYPE crmt_report_gp_guid_intnum_ta,lt_return TYPE bapiret2_t,lv_gross_h TYPE crmt_gross_value_cum,lv_sum_so TYPE crmt_gross_value_cum,lt_guid TYPE crmt_object_guid_tab.DATA(ls_template) = VALUE crmt_name_value_pair( name = 'TEMPLATE_TYPE' ).APPEND ls_template TO lt_single_filter_tab.ls_multi_filter-fieldname = 'OBJECT_TYPE'.ls_filter_item = VALUE #( sign = 'I' option = 'EQ' low = 'BUS2000116' ).APPEND ls_filter_item TO ls_multi_filter-searchvalues.ls_filter_item-low = 'BUS2000117'.APPEND ls_filter_item TO ls_multi_filter-searchvalues.APPEND ls_multi_filter TO lt_multi_filter_tab.CALL FUNCTION 'CRM_RESOLVE_RESPONSE_AREA'EXPORTINGiv_my = ''iv_team = ''iv_group = 'X'IMPORTINGev_gp_guids_intnum = lt_person.CLEAR: ls_multi_filter.ls_multi_filter-fieldname = 'BU_PARTNER'.LOOP AT lt_person ASSIGNING FIELD-SYMBOL(<person>).ls_filter_item = VALUE #( sign = 'I' option = 'EQ' low = <person>-gp_extnum ).APPEND ls_filter_item TO ls_multi_filter-searchvalues.ENDLOOP.APPEND ls_multi_filter TO lt_multi_filter_tab.CLEAR: ls_multi_filter.ls_multi_filter-fieldname = 'PARTNER_FCT'.ls_filter_item = VALUE #( sign = 'I' option = 'EQ' low = '00000012' )."Sales RepresentativeAPPEND ls_filter_item TO ls_multi_filter-searchvalues.ls_filter_item = VALUE #( sign = 'I' option = 'EQ' low = '00000014' )."Employee ResponsibleAPPEND ls_filter_item TO ls_multi_filter-searchvalues.APPEND ls_multi_filter TO lt_multi_filter_tab.CLEAR: ls_multi_filter.ls_multi_filter-fieldname = 'OBJECT_ID'.APPEND ls_multi_filter TO lt_multi_filter_tab.CLEAR: ls_multi_filter.ls_multi_filter-fieldname = 'POSTING_DATE'.ls_filter_item = VALUE #( sign = 'I' option = 'EQ' low = date ).APPEND ls_filter_item TO ls_multi_filter-searchvalues.APPEND ls_multi_filter TO lt_multi_filter_tab.CALL FUNCTION 'CRM_BSP_OIC_1O_SEARCH_FROM_RF'EXPORTINGit_search_tab = lt_single_filter_tabit_multivalues = lt_multi_filter_tabiv_extern_call = 'X'iv_select_for_headerlevel = 'X'iv_obj_il = '/CRMBW/OLTP_SRV_ORDER'iv_report_area = 'SERVICEORDER'IMPORTINGet_guidlist = lt_guid_listet_return = lt_return.

Execute the report, in my system for posting date 2015.01.27, there are five Service Orders & Service Confirmation:

(2) Buffer table CRMD_DHR_HSRVORD is then read with the guid fetched from step1, and key figure calculation is done in BAdI implementation class CL_CRM_RFQ1OCALC_STATUS_COMMON.
In line 638 the logic is clear: the gross value of Service Order key figure is only accumulated when the given order is a Service Order ( object_type = ‘BUS2000116’ ).

This BAdI is called within OLTP extractor belonging to Service Order Reporting Area: /CRMBW/OLTP_EXTRACT_SRV_ORDER

As a result I can now continue with my simulation report to calculate these two key figures with the same logic:

lt_guid = CORRESPONDING #( lt_guid_list ). SELECT * INTO TABLE lt_table FROM crmd_dhr_hsrvord FOR ALL ENTRIES IN lt_guidWHERE guid = lt_guid-table_line.LOOP AT lt_table ASSIGNING FIELD-SYMBOL(<field>).lv_gross_h = lv_gross_h + <field>-gross_value_h.IF <field>-object_type = 'BUS2000116'.lv_sum_so = lv_sum_so + <field>-gross_value_h.ENDIF. ENDLOOP.WRITE:/ |Gross Value Header:{ lv_gross_h }| COLOR COL_NEGATIVE. WRITE:/ |Gross Value of Service Order: { lv_sum_so }| COLOR COL_NEGATIVE.

Now execute the report, and you can get the same calculated value as you see in WebUI for posting date 2015.01.27:

Alternatively I have written another report which calls the Reporing framework API from a higher level. The two steps mentioned above are embedded within API RSOA_DSOURCE_READ_REMOTE_DATA.

REPORT crm_bw_read_gross_value. TYPES:BEGIN OF rsurfcdata,clustr TYPE indx_clstr,clustd TYPE indx_clust,END OF rsurfcdata,lty_t_container TYPE STANDARD TABLE OF rsurfcdata WITH DEFAULT KEY. DATA: lv_max TYPE int4,l_t_selections TYPE sbiwa_t_select,l_t_fields TYPE sbiwa_t_fields,ls_field LIKE LINE OF l_t_fields,l_t_container TYPE lty_t_container,l_t_msg TYPE rs_t_msg. PARAMETERS: logsys TYPE logsys OBLIGATORY DEFAULT 'QHDCLNT504',date TYPE sy-datum OBLIGATORY DEFAULT '20150127'.DATA: ls_selection LIKE LINE OF l_t_selections.ls_selection = value #( fieldnm = 'APP_SERVER' sign = 'I' option = 'EQ' low = 'ldciqhd' ). APPENd ls_selection TO l_t_selections.ls_selection = value #( fieldnm = 'LOG_SYSTEM' sign = 'I' option = 'EQ' low = logsys ). APPENd ls_selection TO l_t_selections.ls_selection = value #( fieldnm = 'REPORT_AREA' sign = 'I' option = 'EQ' low = 'SERVICEORDER' ). APPENd ls_selection TO l_t_selections.ls_selection = value #( fieldnm = 'SELECTION_ID' sign = 'I' option = 'EQ' low = '0000' ). APPENd ls_selection TO l_t_selections.ls_selection = value #( fieldnm = 'USERNAME' sign = 'I' option = 'EQ' low = sy-uname ). APPENd ls_selection TO l_t_selections.ls_selection = value #( fieldnm = 'POSTING_DATE' sign = 'I' option = 'EQ' low = date ). APPENd ls_selection TO l_t_selections.ls_field-fieldnm = 'APP_SERVER'. APPEND ls_field TO l_t_fields.ls_field-fieldnm = 'LOG_SYSTEM'. APPEND ls_field TO l_t_fields.ls_field-fieldnm = 'REPORT_AREA'. APPEND ls_field TO l_t_fields.ls_field-fieldnm = 'SELECTION_ID'. APPEND ls_field TO l_t_fields.ls_field-fieldnm = 'USERNAME'. APPEND ls_field TO l_t_fields.ls_field-fieldnm = 'POSTING_DATE'. APPEND ls_field TO l_t_fields.ls_field-fieldnm = 'CURRENCY'. APPEND ls_field TO l_t_fields.ls_field-fieldnm = 'GROSS_VALUE_H'. APPEND ls_field TO l_t_fields.ls_field-fieldnm = 'GRVAL_SRV_ORDER'. APPEND ls_field TO l_t_fields.CALL FUNCTION 'RSOA_DSOURCE_READ_REMOTE_DATA'EXPORTINGi_datasource = '/CRMBW/OLTP_SRV_ORDER'i_slogsys = logsysi_maxrows = lv_maxTABLESi_t_selections = l_t_selectionsi_t_fields = l_t_fieldse_t_container = l_t_containere_t_msg = l_t_msgEXCEPTIONSremote_read_failed = 1x_message = 2.WRITE:/ lines( l_t_container ).

Of source the response stored in l_t_container has compressed format, which could be parsed by the corresponding program specified in variable l_program.

The name of this program could be read from function module RSAR_ISOURCE_MD_T_GET. See the following report as an example:

REPORT crm_bw_read_metadata.PARAMETERS: oltp TYPE rsa_isource OBLIGATORY DEFAULT '/CRMBW/OLTP_SRV_ORDER',logsys TYPE rsa_logsys OBLIGATORY DEFAULT 'QHDCLNT504'.DATA: l_s_osoltp TYPE rsarc_s_rsosoltp,l_t_fields TYPE rsarc_t_rsfield,l_s_ts TYPE rsarc_s_rsts,l_t_tsfields TYPE rsarc_t_rstsfield,l_t_selfields TYPE rsarc_t_rsfield.CALL FUNCTION 'RSAR_ISOURCE_MD_T_GET'EXPORTINGi_isource = oltpi_objvers = 'A'i_logsys = logsysi_tobjvers = 'A'i_without_authority = rs_c_truei_selfields_for_rc = rs_c_trueIMPORTINGe_s_osoltp = l_s_osoltpe_t_field = l_t_fieldse_t_selfd = l_t_selfieldse_s_ts = l_s_tse_t_tsfield = l_t_tsfieldsEXCEPTIONSisource_not_found = 1unauthorized = 2OTHERS = 3.WRITE:/ lines( l_t_fields ).

The program name to parse the reporting response into ABAP format is stored in variable l_s_ts:

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